Avaya End-User / Admin Training Courses


Get ahead of the competition with Westcon Academy.

See a list of our current Avaya End-User/Admin training courses available through Westcon Academy, including IP Office and Avaya Communications Manager Courses.

Avaya IP Office

•IP Office Go-Live / Floor-walking / Bring into Service
•IP Office Basic Handset & Voicemail End User
•IP Office Handset and One-X Portal User
•IP Office Advanced One-X Portal User with Add-ons – Outlook plug-in, Conference Collaboration & Scheduling, One-X Assistant & Gadgets 9.1
•IP Office One-X Communicator 9.1
•IP Office Soft Console User
•IP Office CCR Agent Handset End User (No Voicemail)
•IP Office CCR Agent & Voicemail End User
•IP Office CCR IP Agent Portal End User
•IP Office CCR Supervisor, Wallboards & Reports
•Avaya IPOCC Agent End User (No Voicemail)
•Avaya IPOCC Agent WebRT UI (No Voicemail)
•Avaya IPOCC End User (Including Voicemail)
•Avaya IPOCC Agent WebRT UI (including Voicemail)
•Avaya IPOCC Supervisor WebRT UI
•Avaya IPOCC Supervisor Real Time & Historical Reporting
•Avaya IPOCC Supervisor Basic Call Centre Administration Course
•Avaya ACSS Agent End User (No Voicemail)
•Avaya ACSS Agent End User (Including Voicemail)
•Avaya ACSS Supervisor Real Time & Historical Reporting
•Avaya ACSS Administration via CCMA (Voice Only)
•Avaya ACCS Administration via CCMA (Multi Media Only)
•Avaya ACCS Scripting
•Avaya AACC Outbound Administration
•AACC Avaya Aura Contact Centre Manager Administration
•IP Office Manager Basic Administration
•IP Office Preferred Voicemail (VM Pro) Basic Administration
•Avaya AACC Outbound Administration

Contact us to discuss:
Special Request Training, Group Booking Discounts or
Vendor Certification Training >>

Avaya Communication Manager

•Handset & Voicemail End User
•Handset & Voicemail Super User (Train the Trainer)
•Handset & Unified Voicemail End User
•Handset & Unified Voicemail Super User (Train the Trainer)
•Soft Console / OSPC Console / one-X Attendant
•IP Softphone End User
•One-X Communicator
•Avaya Equinox Client
•One-X Mobile One-X Portal
•Go-Live / Floor-walking / Bring into Service
•Avaya Communication Manager Basic Administration
•Avaya Communication Manager Advanced Administration
•ACD Agent End User
•ACD Agent & Voicemail End User
•ACD Agent Train the Trainer & CMS Intro
•IP Agent End User
•Avaya CM Basic ACD Administration
•Avaya CM Advanced ACD Administration
•Avaya BCMS Vu Supervisor
•Avaya CMS Supervisor
•Avaya CMS Administration
•Avaya CMS Report Designer – 2 Day Course
•Avaya CMS Report Designer – 3 Day Course
•Avaya IQ Supervisor Reporting
•Avaya IQ Administration
•Avaya IA770 Voicemail Administration
•Modular Messaging (Integrated) Administration
•Modular Messaging (Unified) Administration
•Avaya Contact Recorder (ACR) End User Training
•Avaya Contact Recorder (ACR) Administration Training
•Avaya End User Consultancy (Software Associate)
•Avaya Call Centre Consultancy (Software Associate)

Authorised Training Centre for


Westcon Academy
Training Admin


Phone 01293 806005