Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues
Through the value-added distributor’s partnership with Enghouse Interactive, sales of the business collaboration solution nearly tripled during 2016.
Crawley, WEST SUSSEX, 13th February 2017 – Leading value-added technology distributor, Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive did increase by nearly 300% in 2016, when compared to the previous year.
The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. As Microsoft Gold Communications and Application Development certified partner Enghouse has completed over 450 Skype for Business deployments. This complementary expertise is crucial to the partnership’s success. However, growth in revenues from sales of traditional Avaya and Cisco voice and unified communications applications have also played a key role.
Dawn Fenton, UCC Commercial Director, Westcon-Comstor says: “Enghouse Interactive and Westcon-Comstor’s joint experience in deploying customer contact solutions on Microsoft Skype for Business has fueled this growth, as has the depth and breadth of our coverage across major UC platforms. Enghouse has invested heavily in interoperability with core unified communications and PBX platforms, including Avaya and Cisco which aligns perfectly with Westcon-Comstor’s vendor portfolio.
Jas Jhita, channel director, Enghouse Interactive, says: “Westcon-Comstor have achieved great success with our flagship contact centre solution, Enghouse Interactive Communications Center (EICC). Its brand-agnostic nature together with its rich functionality has helped to add value in a fast-growing, highly competitive marketplace. We have also focused on working with Westcon-Comstor to on-board new partners and develop existing ones, an approach that has helped both to expand the reseller base and unlock new revenue-generating opportunities throughout 2016.
“It’s not just revenues that have grown as a result of our partnership,” adds Jhita. “The capability of our combined offering has also helped expand the scale of contact centre contracts we can bid for and win. Two years ago, we would have been competing for contracts with 20-40 contact centre seats. Today we are winning centres with 80-100+ seats. We are now working with Westcon-Comstor on plans for 2017. Given the success already achieved and the ongoing commitment of both parties, we are confident that this partnership will continue to go from strength to strength.”
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More About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.
More About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. The company is transforming the technology supply chain through its capabilities in Cloud, Services and Global Deployment. Westcon-Comstor combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through deep partner relationships. The company goes to market under the Westcon and Comstor brands. Learn more at www.westconcomstor.com
Unifying Business Needs
The Westcon-Comstor Unified Communications and Collaboration Practice enables vendors and solution providers to deliver and create seamless interactions anytime, anywhere. With a unique physical and digital distribution network, the Westcon-Comstor UCC Practice extends its partners’ global reach while providing the local expertise to successfully navigate worldwide opportunities. The practice also helps solution providers and vendors grow by offering vendor-authorized training programs, business-extending lifecycle and professional services, and future-forward enablement tools.
The Westcon-Comstor Unified Communications and Collaboration Practice maintains a strong portfolio of technology-leading and emerging vendors delivering the solutions end users need to connect, create and evolve. In addition to its UCC Practice, Westcon-Comstor also offers worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Networking and Data Center technology practices.